FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions (FAQs)
1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across eligible locations in India. You can choose COD at checkout if it is available for your PIN code.
2. Do you charge for shipping?
No. We offer FREE shipping on all prepaid and COD orders across India.
3. How long will my order take to arrive?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Delivery timelines may vary during sales, holidays, or unforeseen circumstances.
4. Can I return my order?
Yes. You can request a return within 48 hours of receiving your order, provided the product is unused, unworn, unwashed, and has all original tags and packaging intact.
5. How do I request a return?
Simply email us at melyn.helpdesk@gmail.com within 48 hours of delivery with:
* Your Order ID
* Reason for the return
* Clear photos (if applicable)
6. Do you offer refunds?
No. We currently offer store credit instead of monetary refunds. Once your return is approved and passes our quality inspection, you’ll receive a store credit coupon equal to the product value (excluding shipping charges, if any).
7. How long is my store credit valid?
Your store credit is valid for 1 year from the date of issue and can be redeemed once on any purchase at MELYN.
8. Can I exchange my product for a different size or colour?
Yes. You can request an exchange for a different size or colour by mentioning your preference while submitting your return request. Exchanges are subject to stock availability. nominal reverse shipping fee of ₹99 is applicable for exchange requests.
9. What if I receive a damaged, defective, or incorrect product?
Please email us at melyn.helpdesk@gmail.com within 48 hours of receiving your order with:
* Your Order ID
* An unboxing video
* Clear photos of the issue
* A brief description
If approved, we’ll arrange a free reverse pickup and offer a replacement (subject to availability) or store credit.
10. Why do you ask for an unboxing video?
An unboxing video helps us verify transit-related damage or packing errors quickly, allowing us to resolve your request faster.
11. Which products are not eligible for return?
We cannot accept returns for:
* Products reported after 48 hours of delivery.
* Used, washed, damaged, or altered items.
* Products without original tags or packaging.
* Items damaged due to misuse after delivery.
12. What happens if my return does not pass the quality check?
If the returned product does not meet our return conditions, it will not be eligible for return or exchange and may be shipped back to you.
13. Can I cancel my order?
If your order has not been shipped yet, please contact us as soon as possible at melyn.helpdesk@gmail.com. Once an order has been dispatched, it cannot be cancelled.
14. Can I change my delivery address after placing an order?
If your order has not been shipped, we’ll do our best to update your address. Once dispatched, address changes may not be possible.
15. How can I contact MELYN?
For any questions regarding your order, returns, or exchanges, email us at melyn.helpdesk@gmail.com or call @ +919625769885. We’ll get back to you as soon as possible.
